Axen Enterprises LLC, doing business as Axen Labs (“Axen Labs,” “we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your information when you interact with us within the United States through our websites, advertisements, forms, messaging platforms, phone calls, and AI-powered communication systems.
1. Information We Collect
We collect personal information that you voluntarily provide, including your name, phone number, email address, business information, messages, appointment details, and any data submitted through forms, ads, chats, SMS, WhatsApp, email, or social media messaging, as well as technical information such as IP address, device and browser data, cookies, pixels, usage activity, call recordings where permitted by law, chat transcripts, and communication logs generated through automated or AI-assisted systems.
2. How We Use Your Information
We use your information to respond to inquiries, provide and improve services, schedule appointments, send confirmations and reminders, deliver transactional and marketing communications, operate AI-assisted chat and voice systems, qualify leads, conduct follow-ups, analyze performance, maintain security, and comply with applicable United States laws and regulations.
3. AI Processing & Communications
We use AI and automation to process communications, generate responses, manage scheduling, and support customer service and marketing across SMS, WhatsApp, email, chat, and social platforms, with human oversight applied where appropriate and no automated decisions producing legal or similarly significant effects made without human involvement.
4. SMS, WhatsApp & Phone Communication Consent
By providing your phone number and interacting with our forms, advertisements, or messaging channels, you expressly consent to receive communications from us, including SMS messages, WhatsApp messages, and phone calls, which may be sent using automated or AI-assisted systems for transactional, service-related, or marketing purposes, with message frequency varying, standard message and data rates applying, and consent to receive communications is not a condition of purchase
5. Opt-Out & Communication Preferences
You may opt out of SMS or WhatsApp communications at any time by replying STOP, unsubscribe from marketing emails using the link provided, or contact us directly to update your communication preferences, and we will honor opt-out requests in accordance with United States law while continuing to send necessary transactional or service-related communications where permitted.
6. Marketing & Advertising
We may use your information to deliver promotional content, service updates, and remarketing communications through digital advertising platforms, messaging tools, and AI-powered follow-up systems, and you may withdraw consent for marketing communications at any time without affecting access to services or transactional messages.
7. Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking technologies to analyze website usage, improve functionality, personalize content, measure advertising performance, and optimize user experience, and you may control or disable cookies through your browser settings or available consent tools.
8. Data Sharing
We do not sell, rent, or trade personal information. We may share personal information with third-party service providers that support messaging delivery, customer relationship management, analytics, hosting, advertising attribution, automation, and security, solely for the purpose of operating our business, providing services, and complying with applicable laws, and such providers are required to protect the confidentiality and security of the information.
9. Data Security
We use reasonable safeguards to protect personal information, but no system or transmission method can be guaranteed to be fully secure.
10. U.S. Privacy Rights
U.S. residents, including California residents under the CCPA and CPRA, may request access, correction, or deletion of personal information, opt out of certain data sharing for advertising, and will not be discriminated against for exercising these rights, subject to identity verification.
11. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children.
12. Policy Updates
We may update this Privacy Policy at any time, and continued use of our services constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy, contact us at: contact@axenlabsai.com